Shipping to Europe

Shipping to Europe

We ship directly from Germany across the European Union using Deutsche Post and DHL. Every order includes a tracking number.

Quick Overview
Delivery time Approx. 7 business days (incl. 1–2 days processing)
Shipping cost From €7.90 (Standard) · €19.90 (DHL Premium)
Tracking Included with every order
Returns 30-day return policy · 2-year warranty

Customs & Taxes

No customs duties — intra-EU shipping. VAT is already included in the price via the OSS system. There are no additional charges upon delivery.

What you can expect

  • No customs fees — shipping within the European Union
  • Prices in Euros — no currency conversion
  • Tracking number sent automatically on the day of dispatch
  • All items are made-to-order and precision-engineered in Germany
  • 10,000+ positive reviews across all platforms
  • Shipping to 50+ countries since 2021

General Shipping Information

Processing & Dispatch

All our products are made to order — each item is freshly manufactured on the day of your order.

  • Processing time: 1–2 business days
  • Dispatch days: Monday, Wednesday & Friday at 4 pm (CET)
  • Cut-off time: 1 pm (CET) — orders placed after 1 pm are dispatched on the next shipping day

Example: Order placed on Monday at 2 pm → dispatched on Wednesday at 4 pm.

Shipping Costs

Destination Standard (Deutsche Post) Premium (DHL)
Germany Free €5.90
European Union €7.90 €19.90
UK · Switzerland · Canada · Norway €16.90 €29.95
USA (incl. customs & taxes) — $49.95

Carriers

  • Deutsche Post Warenpost / Warenpost International — Standard shipping for smaller items
  • DHL Premium — Faster, fully tracked shipping for larger orders

Tracking

Every order includes a tracking number, sent automatically via email on the day of dispatch.

Track your order: DHL Tracking

Note: For standard shipping (Warenpost), tracking updates may be less frequent during transit but delivery times are the same as with premium shipping.

Delivery Times

Destination Estimated delivery time
Germany 2–4 business days
European Union Approx. 7 business days
United Kingdom Approx. 7–10 business days
Switzerland Approx. 7–10 business days
USA Approx. 2 weeks (may be longer due to customs processing)
Rest of World Up to 1 month

All times include 1–2 days processing. Delays may occur during customs clearance, especially for non-EU destinations.

Customs, Duties & Taxes

Destination Customs duty Import VAT/tax Carrier handling fee Who pays?
EU countries None (intra-EU) Included in price (VAT/OSS) — —
United Kingdom 0% (EU-UK TCA) 20% UK VAT Approx. £11 (DHL) Collected by carrier on delivery
Switzerland ~0% (bilateral) 8.1% MWST (waived if tax < CHF 5) CHF 13–20 (Swiss Post/DHL) Collected by carrier on delivery
USA All included (DDP) All included (DDP) — No extra charges at delivery
Canada Varies 5–15% GST/HST Approx. CAD 18 (DHL) Collected by carrier on delivery
Norway Varies 25% MVA NOK 46–150 Collected by carrier on delivery
Other countries Varies by country Varies by country Varies Collected by carrier on delivery

Important: For all non-EU destinations (except USA where we ship DDP), the buyer is responsible for import duties, local taxes, and carrier handling fees upon delivery. These charges are set by your country's customs authority and carrier — they are outside our control.

We always declare the correct value on customs forms. No under- or over-declaration.

Returns & Warranty

  • Return period: 30 days
  • Warranty: 2 years
  • Return shipping (Germany): Paid by Ausgeknipst
  • Return shipping (international): Paid by the customer (unless the error is on our side)
  • Return address:

Fa. Ausgeknipst

Grombühlstr. 11B

97080 Würzburg

GERMANY

Excluded Products

Lithium batteries are excluded from international shipping due to shipping regulations.

Countries We Don't Ship To

We currently do not ship to: UAE, Israel, Malaysia, and other countries not listed above. If your country is not listed, please contact us before ordering.

Payment Methods

  • PayPal
  • Credit card (Visa, Mastercard, American Express)
  • Klarna

Payment methods are the same for all countries.

FAQ

How long until my order is dispatched?

We manufacture all items to order. Processing takes 1–2 business days. We dispatch on Monday, Wednesday and Friday at 4 pm CET.

How can I track my order?

You'll receive a tracking number via email on the day your order is dispatched. Track it at dhl.com/tracking.

Will I have to pay customs fees?

Within the EU: No. For UK orders: 0% duty, but 20% UK VAT is collected by the carrier on delivery. For US orders: All duties and taxes are included in the shipping price — no extra charges. For other countries: Import duties and taxes may apply and are collected at delivery.

My tracking hasn't updated in a while — is my order lost?

For Standard shipping (Warenpost), tracking scans are less frequent. This is normal — your order is still on its way. If your tracking shows no updates for more than 2 weeks (EU) or 4 weeks (international), please contact us.

Can I return my order?

Yes — you have 30 days to return your order. For international returns, the return shipping cost is the customer's responsibility. Please contact us before returning so we can provide instructions.

Do you ship to my country?

We ship to most countries worldwide. Check the shipping costs table above. If your country is not listed, contact us and we'll check if we can ship there.

Contact

Questions about shipping? Contact us at ausgeknipst@gmail.com — we typically respond within 24 hours.

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