FAQ, Instructions & Contact
Here you’ll find the most common questions & answers & detailed guides on technical topics that don’t fit into the product description.
If you need further clarification, you’re always welcome to contact us via the contact form at the bottom of this page or our chat (button at the bottom right).
Since we’re usually busy with production, the easiest way to reach us is by filling out the contact form at the very bottom of this page. We’ll get back to you as soon as possible!
Frequently Asked Questions
Order & Pay
Can I also pay with credit card, PayPal, or cash on delivery, etc.?
We have chosen the payment methods that our customers use most often and prefer, and offer payment via Paypal, Apple Pay, Google Pay, credit card (Visa, Mastercard), Amazon Pay, and Klarna with instant bank transfer, invoice, and installment payment.
Payment in advance, cash on delivery, or by invoice is unfortunately not possible.
Can I cancel my order afterwards?
We usually process orders very promptly after receipt. If you want to cancel an order immediately after placing it, please contact us right away via our contact form. We will then check if cancellation is still possible, but we cannot guarantee this if the order has already been shipped. After shipping, our 30-day return policy applies.
Will I get my money back if there is something wrong with my order?
If you make use of your 30-day return policy, we will refund your purchase price as soon as the returned goods have arrived and been inspected. If a product unexpectedly has defects, please contact us (ideally with a photo of the defect). We will then promptly find a solution, either by replacement delivery or refund.
Shipping and Returns
Do you also ship internationally?
Yes, we ship our products not only within Germany but also to all EU countries as well as many other countries worldwide, including the USA, Canada, the UK, Switzerland, and Australia. You can find a detailed overview of shipping destinations and costs on our shipping information page.
How long does the shipping take?
Within Germany: The delivery time is usually 2-4 business days. Shipping within Germany is free for you. We ship orders on Mondays, Wednesdays, and Fridays.
EU countries: The delivery time is approximately 4-10 days.
Other international destinations: Depending on the destination country, delivery can take between 8 and 24 days. Please note that shipments outside the EU may incur customs fees or import taxes, which you will need to pay yourself.
Do you offer shipment tracking?
Orders shipped as DHL parcels (typically larger orders) automatically receive a tracking number. Smaller shipments sent as large letters have simplified tracking with fewer updates. You will automatically receive the tracking number by email as soon as the shipping label has been printed.
Please note that tracking is not always accurate (this is unfortunately due to the postal service and not us). If the tracking status does not change for a long time, it is usually due to faulty tracking. In 99% of cases, the package still arrives safely.
Delivery to a DHL Packstation is also possible; please provide your full Packstation address including your post number.
Can I return my order?
Yes, you have a 30-day return policy. If you are not satisfied with a product or change your mind, you can return it within 30 days of receipt. We will refund you the full purchase price. For returns within Germany, we are happy to provide a free return label upon request. Please contact us for this.
Products
Can I buy at discounted rates as a retailer?
Yes, we are happy to cooperate with dealers worldwide. Feel free to leave your specific request with product and quantity in our contact form. We are also happy to send you free samples.
Do you also make custom products or offer adjustments?
Yes, developing special and unique products is a core part of our offering. Since we design and manufacture many items ourselves, individual customizations or special orders are often possible. If you have specific requirements or need a particular part that you can't find in our shop, feel free to contact us. We will check the feasibility and have already fulfilled numerous individual customer requests.
I have a blog, YouTube channel, or Instagram account and would like to review one of your products.
We love collaborating with all photography enthusiasts worldwide. Whether you have a blog, YouTube channel, or Instagram account with x followers, just send us a message with a link to your socials and the product you want, and we’ll provide you with a free sample to test.
What material are the products made of?
Most of our self-developed products are made using 3D printing from PLA (polylactic acid). PLA is a bioplastic produced from renewable raw materials like corn starch and is biodegradable under industrial conditions. To enhance the functionality of our plastic parts, we also use standard components such as springs, screws & contacts. This allows us to manufacture custom and cost-effective parts in very small quantities that otherwise wouldn’t be available on the market.
Contact form
Didn't find the right answer? Just fill out the contact form and we'll get back to you as soon as possible. Promise!
Tip: Don't want to wait? Our chatbot (button at the bottom right) is fed with a huge database of knowledge and can help in 90% of cases.